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In today's environment, hoarding knowledge ultimately erodes your power. If you know something very important, the way to get power is by actually sharing it.     Joseph Badaracco
livepro® 3.31; the launch of the Wizard
livepro®’s latest update, version 3.31, adds a little magic with the introduction of the livepro® Wizard.

This new feature dramatically simplifies customer interaction by quickly profiling and directing a customer enquiry to the most correct outcome every time.
 
livepro® Wizard helps front-line staff apply expert analysis to enquiries, ensuring they are handled in an accurate, consistent and efficient manner.
 
For example, by using the livepro® Wizard, an insurance company could profile the potential risk of a customer while channelling that person to the most appropriate product in seconds, removing the need for lengthy manual assessments.
 
livepro®’s Matt Dixon to address WA Leadership & Communication Conference
On August 12 livepro®’s Matt Dixon will address key industry leaders at the 2nd ATA Western Australia Leadership Conference.

Matt will talk about knowledge management, and why it is vital if you want to create a better customer experience, dramatically reduce training times and move to a continual improvement cycle, within your organisation.
 
 
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