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Knowledge management is a conscious strategy of getting the right knowledge to the right people, at the right time and helping people share and put information into action in ways that strive to improve organizational performance.
American Productivity & Quality Centre
A Conversation with Bob Mansfield
A Conversation with Bob Mansfield
On 9 November 2011 IMC Communications will be hosting an executive luncheon with esteemed business leader Bob Mansfield.
 
During ‘A Conversation with Bob Mansfield,’ he will share his insights into the continually changing business technology landscape, difficult economic times, and the resulting challenges and opportunities for Australian business.
 
For more information on the event please visit our website.
 
Townsville City Council improves Customer Experience with livepro® Knowledge Management
Townsville City Council improving the customer experience with livepro

Citizens and customers of Townsville City Council (TCC) will soon enjoy better quality and quicker response times to their questions through the implementation of livepro®, a cloud-based knowledge management solution.

This is the first time livepro® will be adopted into a city council, but with the ability to share knowledge between councils with livepro®, it is likely not the last.

Read the full story.

There has been a lot of interest around Townsville City Council’s recent decision to implement livepro® into their customer contact processes. Media coverage of this story included Government News, callcentres.net, the Australian Local Government Association (ALGA) and the Rust Report.

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